Verve Designer Boutique

Policies

Written plainly, because a policy nobody reads protects nobody. If anything here is unclear, ask us — the contact details are at the bottom, and we would rather explain it than have you guess.

Last updated 21 August 2026

Ordering

Placing an order on this site is a request, not a completed sale. Nothing is confirmed and no work begins until we have spoken to you on the phone.

Because every piece is made or altered to your measurements, we call you to agree the fabric, the fit, the finished price and a realistic completion date. Only then does the order become an agreement.

Payment

No payment is taken on this website. There is no card form here and no payment gateway — this site cannot charge you.

Once the price is agreed on the call, we send payment details directly, usually by UPI over WhatsApp, or you can pay at the boutique. For made-to-measure work we may ask for an advance before starting, with the balance due on collection or before dispatch. Any advance is agreed with you on that call, never afterwards.

If anyone contacts you claiming to be Verve and asks for card details, an OTP or a UPI PIN, it is not us. We will never ask for a PIN or an OTP. Call the boutique on the number below if you are unsure about a message.

Cancellation and refunds

Before work begins: tell us before we have cut fabric or started stitching and there is nothing to pay. If an advance has already been paid, it is returned in full.

Once work has begun, orders cannot be cancelled and payments are not refundable. A piece cut to your measurements cannot be sold to anyone else, and the fabric and the labour are already spent. This is exactly why we confirm everything on a call first, rather than letting the website take an order we might both regret.

If the work is wrong, that is different, and it is on us. If a finished piece does not match what was agreed, or there is a fault in the stitching or the fabric, bring it back within 7 days and we will alter or remake it at no charge.

That covers our mistakes. A change of mind about a colour or a neckline you approved is an alteration rather than a fault — we are glad to do it, but it is chargeable.

Ready-to-wear items bought unaltered may be exchanged within 7 days if unworn, unwashed and with tags intact. Cosmetics cannot be exchanged once opened, for hygiene reasons.

Delivery and collection

You can collect from the boutique in Rajajinagar, or ask us to deliver. We deliver within Bangalore; whether we can reach your address, and any charge for it, is confirmed with you on the call before dispatch. No delivery charge is shown on this site because it is never automatic.

Please check the piece on collection or delivery. Anything that needs adjusting is far easier to fix while you are still with us.

Privacy

What we collect

Only what an order needs: your name, your phone number, the delivery address if you asked for delivery, your preferred date, and whatever you wrote in the notes. That is the whole list.

We do not ask for your date of birth, your gender, or even an email address to place an order. We hold no card or bank details of any kind, because no payment happens here.

What we do not do

Your shopping bag is remembered by your own browser so that it survives a refresh. It stays on your device and is not sent anywhere until you submit the order.

Where it is kept, and who can see it

Orders are stored in a database hosted in Mumbai, India, so your details do not leave the country. Access is decided by role rather than by trust:

No advertiser, analytics company or social network is involved in a visit here at all. Even the typefaces are served from this site rather than from Google, so none of those companies learns that you were here. Links to Google Maps, Instagram and WhatsApp reach those companies only if you choose to tap them, and nothing on this page loads from them until you do.

One outside company does handle a visit, and it is the same one that already holds the orders. When the shop page opens, it asks our database whether anything is coming soon, so that it can show it. That request carries nothing about you — no name and nothing you typed — though, like every request on the internet, it arrives from your connection’s IP address. It is our own supplier acting on our instructions. We would rather say this plainly than claim a clean sweep we do not have.

How long we keep it

We keep order records while you are a customer and for a reasonable period afterwards, because people come back and ask for the same fit again. If you would rather we did not, say so and we will delete it.

Your choices

Ask us and we will tell you what we hold about you, correct anything wrong, or delete it. Phone, WhatsApp or email all work — the details are below. We may need to check that you are the person who placed the order before we discuss it, which protects you rather than us.

If you are unhappy with how we have handled your information, tell us first and we will try to put it right. You also have the right to complain to the relevant authority under Indian data protection law.

Contact us

Any question about an order, or about anything on this page:

We aim to reply to written questions within one working day, and to settle a complaint within a week of hearing about it.